• ​All trees are handpicked by our team.

• Our team will set up your tree for you.

• Trees will be delivered on one of the dates you select at checkout, between 7am – 8pm.

• You will receive a message at least 2 days before delivery with your 3-hour delivery window.

• If you are not home, your tree will be left in a safe place, with the base cut and placed in a bucket of water. Please make every effort to be there for your delivery time.

• We cannot offer a refund for the set up if you are not home when we deliver the tree.

• Your tree will be netted where possible and taken out of the net for set up.

• Trees do not come with stands. Make sure to add a stand to your cart if needed. 

Preparing for Setup Day

To make things smooth and stress-free, please have the following ready:

• Tree stand: If you’re providing your own, ensure it’s set up and ready.
  (We’ll have spare stands available if yours doesn’t fit.)

• Clear space: Please clear the area where you’d like the tree placed before we arrive.

• Delivered & Set Up is a flat fee of $135 on top of the tree price and selected at checkout.